At Lazar Treks, we are committed to providing quality products for your outdoor adventures. If you are not satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Return
You may request a return within 1–3 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as delivered.
2. How to Request a Return
To initiate a return, please contact us at [email protected] with your order details and reason for the return. Our team will guide you through the process.
3. Items Not Eligible for Return
Returns will not be accepted if the item:
- Has been used or damaged after delivery
- Is missing original packaging or accessories
- Was purchased on a discounted or clearance offer (if applicable)
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed through the same method used in the original transaction.
5. Shipping Costs
Shipping costs for returning the item are the responsibility of the customer unless the item was defective or incorrect upon arrival.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 1–3 days of delivery with photos and a description. We will arrange a replacement or refund accordingly.
7. Contact Us
For any questions regarding this policy, please reach out to:
Email: [email protected]